Terms and Conditions

Welcome to Laibah Trading RAFA International General Trading LLC ! By using our website or placing an order, you agree to the following terms:

1. Introduction

Welcome to RAFA International General Trading LLC .

By accessing or using our website, products, or services, you agree to comply with these Terms & Conditions. If you do not agree, please do not use our website.

2. Company Information

RAFA International General Trading LLC Registered in: United Arab Emirates

Business Activities: Import, export, trading, and distribution of FMCG products, grooming items, personal care, haircare, cotton buds, and related categories.

3. Use of Website

You agree to use our website only for lawful purposes.
You must not:

- Misuse or attempt to damage the website

- Upload harmful files or viruses

- Copy, duplicate, or distribute website content without permission

- Use our information for fraudulent or misleading activities

We may suspend or restrict your access if you violate these terms.

4. Product Information

We aim to display accurate product details, images, and specifications.
However:

- Colors, packaging, and branding may vary

- Product availability may change

- Pricing is subject to updates without prior notice

RAFA is not responsible for minor variations in packaging or appearance.

5. Orders & Pricing

5.1 Wholesale Orders

All orders must be confirmed by RAFA. We may accept or decline any order.

5.2 Minimum Order Quantity (MOQ)

MOQ differs by product. We will inform you of the required quantity before confirming your order.

5.3 Pricing

Prices are listed in AED (or as agreed) and may change based on market conditions, shipping costs, order size, and product availability.

An order is not confirmed until payment terms are agreed.

6. Payment Terms

Payments must follow the agreed method (bank transfer, advance payment, deposit, etc.).
If payment is incomplete, RAFA may delay or cancel shipping.
We do not store or process any bank or card details on our website.

7. Shipping & Delivery

7.1 Regions We Ship To

- UAE

- GCC

- Middle East

- Africa

- Asia

International destinations upon request

7.2 Delivery Time

Delivery depends on destination, order size, customs, and logistics.
Estimated times will be shared during order confirmation.

7.3 Customs Duties

Buyers are responsible for all customs fees, taxes, and import rules in their country.

8. Returns & Refunds

8.1 Returns

Returns are accepted only if:

- Products arrive damaged

- Wrong items are delivered

- Packaging is unopened

You must report issues within 48 hours.

8.2 Refunds

Refunds are processed after RAFA verifies the returned goods.

8.3 Replacements

Replacements depend on product availability and agreed terms.

9. Private Label (OEM)

For custom/private label orders:

- Full or partial payment is required before production

- Client must approve all artwork/designs

- RAFA is not responsible for errors in approved designs

Custom/OEM orders are non-refundable

10. Intellectual Property

All website content (logos, text, photos, branding, design) belongs to RAFA.
No content may be used without written permission.

11. Liability Limit

RAFA is not responsible for:

- Shipping or customs delays

- Misuse of products

- Business or profit losses

Our liability is limited to the value of the products purchased.

12. Privacy

Customer information is used only for:

- Orders

- Support

- Communication

We do not sell or share data except with shipping/logistics partners.

13. Website Availability

We aim for full uptime but cannot guarantee uninterrupted access.
We may update or maintain the site without notice.

14. Updates to Terms

RAFA may change these Terms & Conditions at any time.
Updates apply once published on the website.

15. Governing Law

These terms follow UAE law, and any disputes will be handled in UAE courts.

RAFA International General Trading LLC Effective Date: 2025

Contact US

We’re here to help with orders, questions, and wholesale deals.

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