Terms and Conditions
Welcome to Laibah Trading RAFA International General Trading LLC ! By using our website or placing an order, you agree to the following terms:
1. Introduction
Welcome to RAFA International General Trading LLC .
By accessing or using our website, products, or services, you agree to comply with these Terms & Conditions. If you do not agree, please do not use our website.
2. Company Information
RAFA International General Trading LLC Registered in: United Arab Emirates
Business Activities: Import, export, trading, and distribution of FMCG products, grooming items, personal care, haircare, cotton buds, and related categories.
3. Use of Website
You agree to use our website only for lawful purposes.
You must not:
- Misuse or attempt to damage the website
- Upload harmful files or viruses
- Copy, duplicate, or distribute website content without permission
- Use our information for fraudulent or misleading activities
We may suspend or restrict your access if you violate these terms.
4. Product Information
We aim to display accurate product details, images, and specifications.
However:
- Colors, packaging, and branding may vary
- Product availability may change
- Pricing is subject to updates without prior notice
RAFA is not responsible for minor variations in packaging or appearance.
5. Orders & Pricing
5.1 Wholesale Orders
All orders must be confirmed by RAFA. We may accept or decline any order.
5.2 Minimum Order Quantity (MOQ)
MOQ differs by product. We will inform you of the required quantity before confirming your order.
5.3 Pricing
Prices are listed in AED (or as agreed) and may change based on market conditions, shipping costs, order size, and product availability.
An order is not confirmed until payment terms are agreed.
6. Payment Terms
Payments must follow the agreed method (bank transfer, advance payment, deposit, etc.).
If payment is incomplete, RAFA may delay or cancel shipping.
We do not store or process any bank or card details on our website.
7. Shipping & Delivery
7.1 Regions We Ship To
- UAE
- GCC
- Middle East
- Africa
- Asia
International destinations upon request
7.2 Delivery Time
Delivery depends on destination, order size, customs, and logistics.
Estimated times will be shared during order confirmation.
7.3 Customs Duties
Buyers are responsible for all customs fees, taxes, and import rules in their country.
8. Returns & Refunds
8.1 Returns
Returns are accepted only if:
- Products arrive damaged
- Wrong items are delivered
- Packaging is unopened
You must report issues within 48 hours.
8.2 Refunds
Refunds are processed after RAFA verifies the returned goods.
8.3 Replacements
Replacements depend on product availability and agreed terms.
9. Private Label (OEM)
For custom/private label orders:
- Full or partial payment is required before production
- Client must approve all artwork/designs
- RAFA is not responsible for errors in approved designs
Custom/OEM orders are non-refundable
10. Intellectual Property
All website content (logos, text, photos, branding, design) belongs to RAFA.
No content may be used without written permission.
11. Liability Limit
RAFA is not responsible for:
- Shipping or customs delays
- Misuse of products
- Business or profit losses
Our liability is limited to the value of the products purchased.
12. Privacy
Customer information is used only for:
- Orders
- Support
- Communication
We do not sell or share data except with shipping/logistics partners.
13. Website Availability
We aim for full uptime but cannot guarantee uninterrupted access.
We may update or maintain the site without notice.
14. Updates to Terms
RAFA may change these Terms & Conditions at any time.
Updates apply once published on the website.
15. Governing Law
These terms follow UAE law, and any disputes will be handled in UAE courts.
RAFA International General Trading LLC Effective Date: 2025
Contact US
We’re here to help with orders, questions, and wholesale deals.
